The new anti COVID-19 procedures
The Metropole this winter was unable to welcome customers according to tradition and at the moment has scheduled the reopening for Thursday, 29 April 2021. Our intentions and hopes may not match with future regulatory provisions and this date could be changed, with immediate update on our website. We invite you to send an e-mail for any need or request for informatio
What time does my room become available?
We are pleased to welcome you to your room at 14.30hrs, or even sooner if the room has been cleaned.
What time do I have to leave my room?
Rooms must be vacated by 12.00 noon.
If you would like to stay longer please contact reception.
Can I leave any luggage in the Hotel?
Luggage can be stored in the bag-deposit until you collect it.
What are the restaurant opening times?
Our restaurant opens from 12.30 to 13.45 (last entry) and from 19.30 to 20.45 (last entry).
What time is breakfast served?
The breakfast buffet is up and running at 07.30 with freshly baked croissants.
Is it a long walk to the beach?
Even in your swimming costume, just cross the park and you can get to the beach establishment
where by 9.00am all the deck-chairs and sun-beds are set out.
Special towels are provided on request.
Where can I leave my car?
The hotel has a private, paying, car park that closes at night and the CCTV surveillance is checked by our staff.
There is also a smaller car park.
What about Internet access at the hotel?
"Wi-Fi" free in all the Hotel.
At disposal of our Hotel Guests, in the lobby "24 hours on 24", we have with free service an Internet corner
Is there a shuttle bus service that goes to the airport or to the main railway stations?
We don’t have a shuttle service, but we can organise a taxi service or mini-van hire
to go to Genoa C.Colombo airport or to the nearest station which is only 150m from the hotel.
What credit cards are accepted?
We accept all major credit cards:
American Express – Visa – Diners – Carta Si – Master Card – Carte Blanche – Cash-point cards.
Is there a laundry service at the hotel?
We have a laundry and ironing service operating at the hotel daily.
Dry cleaning is done externally.
Every room has a trouser press.
Do you have any rooms without fitted carpets?
None of the rooms have fitted carpets.
All the rooms except one have wooden parquet floors.
What safety measures are there at the hotel?
The hotel’s fire protection measures have been updated and certified according to the current standards.
Every room or area is equipped with fire extinguishers as well as special fire doors.
There are 13 short-circuit video cameras operating in all common areas.
Burglar Alarms and Security Protection:
Doors to rooms have security and anti-panic locks that cannot be opened if guests are inside the rooms.
Surveillance cameras record corridors as well as internal and external common rooms or spaces. All rooms have safe-boxes.